We provide the best quality products to our customers. If a damaged product is delivered you have 15 days to initiate a return here. We only accept the unworn product with original shoe box contents and packaging. If the product found to be unused and find appropriate after inspection we initiate a refund or replace order within 8-10 business days of receiving. Return shipping is the responsibility of the customer and will be deducted from the amount refunded. If you would like to exchange a shoe, please follow the same return process here and use the voucher code provided to place a new order on our website.